With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.
Title: Raving Fans!
Sub Title: A Revolutionary Approach to Customer Service
Author: Kenneth H. Blanchard, Sheldon M. Bowles
Publisher: HarperCollins
Year: 1998
Number of pages: 137
ISBN: 9780006530695
Books are all in a used condition unless otherwise stated and may contain signs of wear and handling. Items are inspected before listing to ensure they are in an acceptable condition. Please ask questions if you need more details on an item's condition.
Books are shipped within one business day of checkout. If you select EFT as payment method, it may take somewhat longer for payment to reflect on our side before we are able to dispatch.
We offer Pargo Pickup (3-5 business days), local collection in Somerset West or Aramex door-to-door courier (1-2 business days). Shipping options can be selected at checkout.
We recommend Aramex courier as a fast no-contact delivery method available to all destinations within South Africa. Tracking number will be supplied once your shipment has been been processed.