A Guide to Help Desk Concepts - Donna Knapp

A Guide to Help Desk Concepts - Donna Knapp

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Condition
New
Location
South Africa
Product code
9781439040225
Bob Shop ID
620271937

Discusses the different types of help desks that exist how they are measured by the organizations they support the varying roles and skills required within a typical help desk and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively.

TITLE: A Guide to Help Desk Concepts

AUTHOR: Donna Knapp

SKU: 9781439040225

PUBLISHER: Cengage Learning Inc

DATE PUBLISHED: 23/04/2009

PLACE PUBLISHED: United States

PAGES: 368

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 230 mm x 188 mm x 16 mm

WEIGHT: 612 gr

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