Main centres: | 1-3 business days |
Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
Discusses the different types of help desks that exist how they are measured by the organizations they support the varying roles and skills required within a typical help desk and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively.
TITLE: A Guide to Help Desk Concepts
AUTHOR: Donna Knapp
SKU: 9781439040225
PUBLISHER: Cengage Learning Inc
DATE PUBLISHED: 23/04/2009
PLACE PUBLISHED: United States
PAGES: 368
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 230 mm x 188 mm x 16 mm
WEIGHT: 612 gr