A Guide to Help Desk Concepts - Donna Knapp

A Guide to Help Desk Concepts - Donna Knapp

1 available / new
Only 1 left – grab it before it’s gone!
R130.00
Shipping
R35.00 Standard shipping using one of our trusted couriers applies to most areas in South Africa. Some areas may attract a R30.00 surcharge. This will be calculated at checkout if applicable.
Check my rate
The seller has indicated that they will usually have this item ready to ship within 3 business days. Shipping time depends on your delivery address. The most accurate delivery time will be calculated at checkout, but in general, the following shipping times apply:
 
Standard Delivery
Main centres:  1-3 business days
Regional areas: 3-4 business days
Remote areas: 3-5 business days
Seller
Get it now, pay later

Product details

Condition
New
Location
South Africa
Product code
9781439040225
Bob Shop ID
631654036

Discusses the different types of help desks that exist how they are measured by the organizations they support the varying roles and skills required within a typical help desk and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively.

TITLE: A Guide to Help Desk Concepts

AUTHOR: Donna Knapp

SKU: 9781439040225

PUBLISHER: Cengage Learning Inc

DATE PUBLISHED: 23/04/2009

PLACE PUBLISHED: United States

PAGES: 368

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 230 mm x 188 mm x 16 mm

WEIGHT: 612 gr

Add to cart

Similar products

Overcoming Body Image Problems: A Self-Help Guide Using Cognitive Behavioural Techniques | David ...
R60.00
Help! My Teenager is an Alien The Everyday Situation Guide for Parents Sarah Newton
R60.00
Overcoming depression: A self-help guide using Cognitive Behavioural Techniques
R75.00
THE CONSCIOUS PARENT'S GUIDE TO ADHD - A MINDFUL APPROACH FOR HELPING ... - REBECCA BRANSTETTER,
R130.00