| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |
Shows how to navigate the business technical and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
TITLE: A Practical Guide to Call Center Technology
AUTHOR: Andrew Waite
SKU: 9781578200948
PUBLISHER: Taylor & Francis Ltd
DATE PUBLISHED: 02/01/2002
PLACE PUBLISHED: United Kingdom
PAGES: 497
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 152 mm x 229 mm
WEIGHT: 680 gr
