A Practical Guide to Call Center Technology - Andrew Waite

A Practical Guide to Call Center Technology - Andrew Waite

4 available / new
Only 4 left – grab it before it’s gone!
R580.00
Shipping
R35.00 Standard shipping using one of our trusted couriers applies to most areas in South Africa. Some areas may attract a R30.00 surcharge. This will be calculated at checkout if applicable.
Check my rate
The seller has indicated that they will usually have this item ready to ship within 3 business days. Shipping time depends on your delivery address. The most accurate delivery time will be calculated at checkout, but in general, the following shipping times apply:
 
Standard Delivery
Main centres:  1-3 business days
Regional areas: 3-4 business days
Remote areas: 3-5 business days
Seller
Get it now, pay later

Product details

Condition
New
Location
South Africa
Product code
9781578200948
Bob Shop ID
620274783

Shows how to navigate the business technical and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

TITLE: A Practical Guide to Call Center Technology

AUTHOR: Andrew Waite

SKU: 9781578200948

PUBLISHER: Taylor & Francis Ltd

DATE PUBLISHED: 02/01/2002

PLACE PUBLISHED: United Kingdom

PAGES: 497

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 152 mm x 229 mm

WEIGHT: 680 gr

Add to cart

Recently viewed

Car LED Power Window Lifter Switch Button for 2019-2022 Left Driving Backlight Upgrade A
R1,092.00
OPEN-SMART Multifunctional GPIO Expansion Shield Adapter Board
R339.00
EJ32-19G490-AC New Rear View Reverse Camera Backup Camera for Range Evoque 2014-2015
R1,237.00
Angular Wide Seat Ruler 90 Degree Right Angle Ruler 1 Grade Square Ruler for Prof... (SIZE: 63X40MM)
R629.00

Similar products

Management Practice NQF2 Lecturer's Guide - P. Makwetla
R422.00
THE SOCIAL LIFE OF INFORMATION JOHN SEELY BROWN PAUL DUGUID ( impact of technology )
R120.00
GCSE ICT (Information Communication Technology) Revision Guide - CGP Books
R149.00
A practical guide to guest house management - D. Kokt
R305.00