A Practical Guide to Call Center Technology - Andrew Waite

A Practical Guide to Call Center Technology - Andrew Waite

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Product details

Condition
New
Location
South Africa
Product code
9781578200948
Bob Shop ID
620274783

Shows how to navigate the business technical and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.

TITLE: A Practical Guide to Call Center Technology

AUTHOR: Andrew Waite

SKU: 9781578200948

PUBLISHER: Taylor & Francis Ltd

DATE PUBLISHED: 02/01/2002

PLACE PUBLISHED: United Kingdom

PAGES: 497

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 152 mm x 229 mm

WEIGHT: 680 gr

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