Achieving Excellence Through Customer Service ~ John Tschohl

Achieving Excellence Through Customer Service ~ John Tschohl

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R68.00

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Achieving Excellence Through Customer Service ~ John Tschohl

Medium soft cover
Name of previous owner in ink on first page otherwise condition AS NEW

A bestselling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

Achieving Excellence Through Customer Service ~ John Tschohl

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