Achieving Excellence Through Customer Service ~ John Tschohl

Achieving Excellence Through Customer Service ~ John Tschohl

Secondhand

1 available

R68.00

Add to watchlist Watch

Shipping

R65.00 Standard shipping applies to orders under R100.00, in most areas in South Africa. R35.00 Standard shipping applies to orders over R100.00. Some areas may attract a surcharge surcharge. This will be calculated at checkout if applicable.
Check my rate

R65.00 pickup point shipping applies to orders under R100.00, in most areas in South Africa. R35.00 pickup point shipping applies to orders over R100.00. There are various locker and counter collection points across South Africa.
View locations

The seller allows collection for this item. Buyers will receive the collection address and time once the order is ready.

The seller has indicated that they will usually have this item ready to ship within 5 business days. Shipping time depends on your delivery address. The most accurate delivery time will be calculated at checkout, but in general, the following shipping times apply:

Standard Delivery

Main centres:	1-3 business days
Regional areas:	3-4 business days
Remote areas:	3-5 business days

Seller

KBA Books etc432

99.55 % Positive ratings

Get it now, pay later

Achieving Excellence Through Customer Service ~ John Tschohl

Medium soft cover
Name of previous owner in ink on first page otherwise condition AS NEW

A bestselling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

Achieving Excellence Through Customer Service ~ John Tschohl

Product details