| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |
1) All Product returns or Exchanges will be send to the manufacturer / Supplier / Distributor for a full inspection and assessment Upon receipt of the returned item, it will undergo a full inspection and assessment by the product supplier / manufacturer / Distributor every supplier / manufacturer / Distributor have its own Policy to exchanges and returns
2) If supplier / manufacturer / Distributor agree to a Refund of price of unsuitable products.
We will refund the full price of any unsuitable products in their original unopened packaging. For opened products, the supplier / manufacturer / Distributor may deduct or charge a reasonable amount for any use of the products plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the products.
The Aqara Smart Lock U200 Kit is a retrofit keyless entry system designed for simple, no-drill installation over your existing door lock. It provides multiple secure access options, including Apple Home Key, a built-in fingerprint reader, NFC, and custom passcodes. For broad smart home compatibility, the U200 supports the Matter-over-Thread standard, allowing direct integration and management via the Aqara Home app or other Matter-compatible ecosystems. Built for reliability, it features an IPX5 waterproof rating for outdoor use and a rechargeable battery with a six-month life, plus a USB-C port for emergency power.
