| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |
1) All Product returns or Exchanges will be send to the manufacturer / Supplier / Distributor for a full inspection and assessment Upon receipt of the returned item, it will undergo a full inspection and assessment by the product supplier / manufacturer / Distributor every supplier / manufacturer / Distributor have its own Policy to exchanges and returns
2) If supplier / manufacturer / Distributor agree to a Refund of price of unsuitable products.
We will refund the full price of any unsuitable products in their original unopened packaging. For opened products, the supplier / manufacturer / Distributor may deduct or charge a reasonable amount for any use of the products plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the products.
The Aqara U400 Smart Door Lock Silver (DL-D16D) is a premium smart lock designed for secure, seamless access, featuring advanced Ultra-Wideband (UWB) technology that enables true hands-free unlocking as you approach with a compatible device. It supports multiple access methods including Apple Home Key, fingerprint, PIN code, NFC (card sold separately), mobile app, voice assistants, and a mechanical key, providing flexible and reliable entry options. Built with Matter over Thread, the U400 integrates with major smart home platforms such as Apple Home, Google Home, Alexa, and SmartThings for enhanced connectivity. Designed for real-world use, it features an IP65 weather-resistant rating, auto-lock functionality, and a rechargeable battery with up to 6 months of use per charge, making it an ideal solution for modern, connected homes.
