Beyond Customer Service, Keeping Customers for Life - Richard F. Gerson

Title: Beyond Customer Service

Sub Title: Keeping Customers for Life

Author: Richard F. Gerson

Publisher: Crisp Publications

Year: 1992

Number of pages: 88

ISBN: 9781560521150

Synopsis: Attracting new customers. Meeting and exceeding expectations. Keeping traffic returning to your door. Every company can achieve outstanding customer service. In fact, nothing is more critical to long-term success. No matter what products or services you bring to market, it's all about making people choose you first and making them glad they did. Learn the strategies that work and methods that will set your company apart.

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