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Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
Now supports over 125 wireless controllers (unplug once paired up)
Now compatible to Nintendo Switch!
Introduction
Compatibility Questions:
1. How do I know if the converter is compatible with my controller/stick ?
You can log on to Brooks official website to see if your controller/stick is listed in the compatibility list.
Compatibility list is in the product introduction page. For those controller/stick which are not listed may be
incompatible or not be tested yet. You can go to Contact us for assistance or suggestion.
2. My controller/stick is listed as compatible in the compatibility list, but
there's no response when I use it.
Please try to do firmware update. If it doesn't help, please contact brook for further assistance.
3. I can't use my converter with my racing wheel, how can I do?
Please note that this converter doesn't support racing wheels.
Q&A
Firmware
1. I don't know how to do firmware update; how can I do?
There's firmware update guide for you to download and read. You can download it from Brooks official
website.
2. I have some problem with firmware update.
Should you have any problem, please try the troubleshooting methods as below : (1) Reconnect and retry
(2) Switch another USB port (3) Use another PC (4) Restart PC (5) Restart firmware (6) Shorten cable
length/Use another cable (7) If you have installed Brook's Driver before, remove it and retry (9) Disable
antivirus and retry. If you have tried all the methods above and your problem still exists, log on to Brooks
official website, go to Contact us for assistance.
3. What should I pay attention to for firmware update ?
Firmware update must be done on a PC, it cannot be done on a console. For laptop, please connect your
laptop to power supply. Do it on Windows 7(and above) or Mac. Make sure the PC has smooth internet
stream.