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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment | Brad Cleveland & Julia Mayben Publisher: Call Center Press (1998) ISBN: 0965909301 Condition: Very good. Creases to covers, and light edgewear to covers. Internally clean and well bound. Binding: Softcover Pages: 281 Dimensions: 22,7 x 15 x 1,9cm SKU: IZb0771 Weight: 0,55kg Price: R90,00 +++ by Brad Cleveland & Julia Mayben +++ Please see photo for synopsis/table of contents/more details of book.