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You can't change how other people act in a conflict and often you can't change your situation. But you can change what you do. Changing the Conversation is a graphic two-colour manual that teaches essential strategies for resolving conflict in your life. Breaking the process down into 17 easy-to-grasp principles it shows how you can facilitate listening and speaking build useful dialogue and look for ways forward. Clearly explained and filled with real-life examples and practical exercises that allow you to test the strategies as you read Changing the Conversation will show you how to step out of destructive patterns discover new ways to approach problems create useful dialogue in difficult situations and find long-lasting solutions for conflicts.
TITLE: CHANGING THE CONVERSATION
AUTHOR: CASPERSEN,D
SKU: 9781781254691
PUBLISHER: Profile Books Ltd
DATE PUBLISHED: 28/01/2015
BINDING: Paperback / softback
CONDITION: New
