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Crucial Conversations: Tools for Talking When Stakes Are High (Updated Second Edition) by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler features a new foreword by Stephen R. Covey. This New York Times bestselling resource outlines strategic framework tools for navigating high-stakes interpersonal dialogues, focusing on techniques for transforming anger and hurt feelings into powerful dialogue, making it safe to talk about almost anything, and a core focus on new research, case studies, and resources. Written in English.
Bibliographic Details:
Title: Crucial Conversations: Tools for Talking When Stakes Are High (Updated Second Edition)
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Publisher: McGraw-Hill Education
Publication Date: 2012
Binding: Softcover
Seller Code: BOB87-6
Condition: Virtually Brand New
Dimensions: 22.8 cm x 15.2 cm x 1.5 cm
Weight: 310g
ISBN: 0071771322