Customer Service - Elaine K. Harris

Customer Service - Elaine K. Harris

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Condition
New
Location
South Africa
Product code
9780131989375
Bob Shop ID
620233004

The market-leader Customer Service: A Practical Approach goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology new quick quizzes job link activities team building exercises and expanded challenge projects. Focusing on problem solving communication strategies and self-assessment it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

TITLE: Customer Service

AUTHOR: Elaine K. Harris

SKU: 9780131989375

PUBLISHER: Pearson Education (US)

DATE PUBLISHED: 24/03/2006

PLACE PUBLISHED: United States

PAGES: 192

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 255 mm x 10 mm

WEIGHT: 330 gr

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