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The market-leader Customer Service: A Practical Approach goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology new quick quizzes job link activities team building exercises and expanded challenge projects. Focusing on problem solving communication strategies and self-assessment it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
TITLE: Customer Service
AUTHOR: Elaine K. Harris
SKU: 9780131989375
PUBLISHER: Pearson Education (US)
DATE PUBLISHED: 24/03/2006
PLACE PUBLISHED: United States
PAGES: 192
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 255 mm x 10 mm
WEIGHT: 330 gr