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A framework for understanding the core issues in customer service delivery and management using a holistic approach. Includes activities providing the optimal usage of notional hours within the SAQA framework and the application of an industry-related project.
TITLE: Customer service management
SKU: 9781869286064
PUBLISHER: Van Schaik Publishers
DATE PUBLISHED: 22/12/2011
PLACE PUBLISHED: South Africa
PAGES: 152
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 210 mm x 297 mm x 15 mm
WEIGHT: 395 gr
