Delivering Quality Service - Balancing Customer Perceptions and Expectations: Leonard L. Berry

Delivering Quality Service - Balancing Customer Perceptions and Expectations: Leonard L. Berry

Secondhand 1 available
R75.00
Shipping
R65.00 Standard shipping applies to orders under R100.00, in most areas in South Africa. R35.00 Standard shipping applies to orders over R100.00. Some areas may attract a surcharge surcharge. This will be calculated at checkout if applicable.
Check my rate
R65.00 pickup point shipping applies to orders under R100.00, in most areas in South Africa. R35.00 pickup point shipping applies to orders over R100.00. There are various locker and counter collection points across South Africa.
View locations
The seller has indicated that they will usually have this item ready to ship within 5 business days. Shipping time depends on your delivery address. The most accurate delivery time will be calculated at checkout, but in general, the following shipping times apply:
 
Standard Delivery
Main centres:  1-3 business days
Regional areas: 3-4 business days
Remote areas: 3-5 business days
Seller
Buyer protection
Get it now, pay later

Product details

Condition
Secondhand
Location
South Africa
Bob Shop ID
650487072

Delivering Quality Service - Balancing Customer Perceptions and Expectations: Valarrie A. Zeithaml, A Parasuraman, Leonard L. Berry (Hardcover)


Add to cart

Recently viewed

See more
FIXMAN 65 PIECE 1/4" & 1/2" DRIVE SOCKET TOOL SET FIX F1BT65
New
R3,927.43
52% OFF
OEM LCD Screen for Huawei Y9 (2019) Digitizer Full Assembly with Frame(Gold)
New
R764.00 R1,584.00
Nesty High Speed USB To Micro Data Transfer And Charging
New
R222.51
KC-KVM8202DH 8K 60Hz HDMI and DP and USB3.0 Dual Monitor KVM Switch, UK Plug
New
R1,474.64

Similar products

Cultureneering: Culture, Diversity And Customer Service - Ian Fuhr INSCRIBED
Secondhand
R180.00
Juiced! How to Succeed Through Spectacular Customer Service! Paperback
Secondhand
R20.00
Raving Fans - A Revolutionary approach to customer service : Ken Blanchard & Sheldon Bowles
Secondhand
R50.00
THE STRANGER'S LONG NECK - HOW TO DELIVER WHAT YOUR CUSTOMERS REALLY WANT ONLINE - GERRY McGOVERN
Secondhand
R80.00