Delivering Quality Service - Balancing Customer Perceptions and Expectations: Leonard L. Berry

Delivering Quality Service - Balancing Customer Perceptions and Expectations: Leonard L. Berry

Secondhand 1 available
R75.00
Shipping
R65.00 Standard shipping applies to orders under R100.00, in most areas in South Africa. R35.00 Standard shipping applies to orders over R100.00. Some areas may attract a surcharge surcharge. This will be calculated at checkout if applicable.
Check my rate
R65.00 pickup point shipping applies to orders under R100.00, in most areas in South Africa. R35.00 pickup point shipping applies to orders over R100.00. There are various locker and counter collection points across South Africa.
View locations
The seller has indicated that they will usually have this item ready to ship within 5 business days. Shipping time depends on your delivery address. The most accurate delivery time will be calculated at checkout, but in general, the following shipping times apply:
 
Standard Delivery
Main centres:  1-3 business days
Regional areas: 3-4 business days
Remote areas: 3-5 business days
Seller
Buyer protection
Get it now, pay later

Product details

Condition
Secondhand
Location
South Africa
Bob Shop ID
653673924

Delivering Quality Service - Balancing Customer Perceptions and Expectations: Valarrie A. Zeithaml, A Parasuraman, Leonard L. Berry (Hardcover)


Add to cart

Recently viewed

See more
45% OFF
1pc Portable General Purpose Work Home With Switch ABS Plastic Double Row Ten Port USB HUB
New
R294.00 R535.00
Power Button for iPad mini 4
New
R66.52
Polaroid 4 Port USB Press Lamp
New
R410.00
40 Pictures Large 3D Printing Pen High Low Temperature Compatible Drawing Book With Tracing Board
New
R208.26

Similar products

34% OFF
Psychology of Customer Service - Brian Jude
Secondhand
R550.00 R830.00
CUSTOMER SERVICE SECONDHAND - MACHADO,R - 9781485102564.TU
Secondhand
R324.00
Total Innovation - How to Develop the Products and Services that Your Customers Want: S. Bray
Secondhand
R65.00
Achieving Excellence Through Customer Service ~ John Tschohl
Secondhand
R68.00