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Making apology work in the real world when and how to apologize in what medium and how to make it stick is made clear through over seventy examples of good and bad apologies drawn from the news popular culture and the experiences of Kador his clients and his friends.
TITLE: Effective Apology: Mending Fences Building Bridges and Restoring Trust
AUTHOR: John Kador
SKU: 9781576759011
PUBLISHER: Berrett-Koehler
DATE PUBLISHED: 01/05/2009
PLACE PUBLISHED: United States
PAGES: 288
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 55 mm x 85 mm x 8 mm
WEIGHT: 1 gr