Everyone's Guide to the Consumer Protection Act

Published 2013

Whether you want to buy a television or a car, provide a service, file a consumer complaint or return an item to a seller, you need to know your rights under the new Consumer Protection Act.

The Consumer Protection Act has given every South African rights and obligations that up until now have not been an issue, and ignorance of the law is not a defence. This easily accessible guide explains how, among other things, the Consumer Protection Act aims to: Promote and protect the economic interests of consumers; Improve access to, and the quality of, information that is necessary so that consumers are able to make informed choices; Protect consumers from hazards to their well-being and safety; Develop effective means of redress for consumers; Promote and provide for consumer education.

Everyone’s Guide to the Consumer Protection Act is therefore essential reading for all South Africans – every home should have one.

"While this book will take careful reading to understand all the different concepts and terms, this is an essential buy and a very handy guide that should be in every South African home for easy reference."
- Drum magazine

"Everyone’s Guide to the Consumer Protection Act is essential reading for everyone, and that includes suppliers. Don't leave home without it."
- Atlantic Sun