Feelings - Retail Service - Customer Service Excellence ~ John Tschohl

Feelings - Retail Service - Customer Service Excellence ~ John Tschohl

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Feelings - Retail Service - Customer Service Excellence ~ John Tschohl

Medium soft cover
Good condition
116 pages

"Feelings for Retail Service" by John Tschohl is a customer service training program designed to transform employees' attitudes and behaviors towards customer service. The program aims to increase awareness of customer needs, improve skills for dealing with customers, and boost employees' self-worth and communication with colleagues. It is designed to be engaging and entertaining, ensuring that employees retain new skills that benefit them both personally and professionally. The program includes a 3-session workshop where employees learn how to change their attitudes and behavior, develop self-discipline and self-esteem, and improve their customer service skills.

Feelings - Retail Service - Customer Service Excellence ~ John Tschohl

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