Getting Past No, Negotiating with Difficult People - William Ury

Title: Getting Past No

Sub Title: Negotiating with Difficult People

Author: William Ury

Publisher:

Year:

ISBN: 712653279

Summary: We all want to get to yes, but what happens when the other person keeps saying no?How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to:ﾥ Stay in control under pressureﾥ Defuse anger and hostilityﾥ Find out what the other side really wantsﾥ Counter dirty tricksﾥ Use power to bring the other side back to the tableﾥ Reach agreements that satisfies both sides' needsGetting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don't have to get mad or get even. Instead, you can get what you want!

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