Main centres: | 1-3 business days |
Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
Students learn to use help desk tools through hands-on projects using current help desk software. It includes an academic-version of a help desk software package with each textbook. Students log track and escalate calls resolve problems using a knowledge base generate reports and more.
TITLE: Help Desk Technology Tools and Techniques
AUTHOR: Dion McBride
SKU: 9780760071519
PUBLISHER: Cengage Learning Inc
DATE PUBLISHED: 02/04/2000
PLACE PUBLISHED: United States
PAGES: 256
BINDING: Paperback / softback
LANGUAGE: English
DIMENSIONS: 240 mm