Help Desk Technology Tools and Techniques - Dion McBride

Help Desk Technology Tools and Techniques - Dion McBride

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Condition
New
Location
South Africa
Product code
9780760071519
Bob Shop ID
632684323

Students learn to use help desk tools through hands-on projects using current help desk software. It includes an academic-version of a help desk software package with each textbook. Students log track and escalate calls resolve problems using a knowledge base generate reports and more.

TITLE: Help Desk Technology Tools and Techniques

AUTHOR: Dion McBride

SKU: 9780760071519

PUBLISHER: Cengage Learning Inc

DATE PUBLISHED: 02/04/2000

PLACE PUBLISHED: United States

PAGES: 256

BINDING: Paperback / softback

LANGUAGE: English

DIMENSIONS: 240 mm

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