IMPORTANT PLEASE READ
Thank you for your interest in this item, the following information is extremely important, please ensure you ask all questions before bidding on this item.
Origin and Stock
This item is sourced from the USA on your behalf.
Have2Have buys this item on your behalf from large, reputable and in most cases listed companies all based in the USA. Placing an order for this item on BidorBuy constitutes an instruction to Have2Have to proceed with purchasing this item on your behalf from the respective company.
A daily stock check is performed to ensure that the supplying store still has stock of this item, however should the item sell out during the course of the day you will be notified and a full refund made available.
Have2Have does stock not stock these items.
Delivery
Goods ship from the USA and are delivered in approx. 7 – 14 business days. A tracking number is sent once the item arrives from the USA and is customs cleared in Johannesburg – this typically takes 4 – 10 business days.
It takes approximately 7 to 14 business days for good to touch down in South Africa. Once it arrives in SA it will be submitted to Customs (SARS) for clearance, once they are satisfied and release the shipment we can dispatch the item(s) to you. Delivery to you from the time it leaves our Johannesburg office takes 1 to 6 business days depending on where you are located and what delivery method is used.
Delivery via courier is limited to Johannesburg and surrounds, Pretoria, Vaal Triangle, Witbank, Middleburg, Rustenburg, Hartebeespoort, Klerksdorp, Potchefstroom, Durban, Pietermaritzburg, Bloemfontein, Polokwane, most of the KZN coast, Cape Town, Paarl, and Hermanus. Other towns are serviced via the post office.
Compatibility
Please remember all items are sourced from the USA and are intended for that market, please ensure SA compatibility with your device, power, region etc before ordering, you are welcome to ask questions on this matter should you have any doubt/issues/concerns relating to USA compatibility.
DVD’s, Blu-Ray’s and Games
Unless stated otherwise DVD’s, Blu-Ray’s and Games are region coded for the USA market (region 1, region A, NTSC)
Electrical items
All plugs are intended for use in the USA and so it may require an input power of no great than 110v. In order for it to work in South Africa you may require a 220v to 110v step down transformer. Only items which are 220v compatible will not require a transformer and we will include an adapter free of charge
Pricing and Payment
The price listed includes all VAT and Duties levied upon importation, service and professional fees, as well as freight charges and shipping insurance against theft.
Pricing is valid for 24 hours only, please ensure you check-out and make payment to Bidorbuy within 24hrs.
Please do not bid/buy unless you intend proceeding with the order. Orders not finalised within 24hrs will be cancelled.
Payment needs to be completed using BidorBuy’s bobPay feature.
Warranty and Support
This item comes with the standard warranty issued by the manufacturer in the USA. Should anything wrong with the item it would need to be shipped back to the respective USA service centre for expert, professional and prompt assistance.
Should the product be diagnosed with a manufacturer fault within the first six (6) months of purchase, the product will be repaired/replaced as per the manufacturer.
The warranty will not apply to goods which cannot be returned under law by reason of public health or otherwise have been altered after leaving the control of the producer, importer, distributor or the retailer.
The authorised South African distributor of this product is under no obligation to honour the manufacture's guarantees/warranties or to provide after-sales service
Contacting Us
We have spent a lot of time, effort and money on our email management system to ensure all queries can be answered quickly and efficiently. We kindly request if you have any queries please ask via the ‘submit a ticket’ link in the Help section on the HAVE2HAVE website before ordering.
