Main centres: | 1-3 business days |
Regional areas: | 3-4 business days |
Remote areas: | 3-5 business days |
HP 3-year NBD Response Advanced Exchange Thin Client Hardware Support Warranty U4847E
When you can't afford to wait for your device to be exchanged, let HP Hardware Next Business Day Exchange get you back up and running as quickly as possible. You'll get remote technical assistance to help you resolve problems. Then, if needed, we'll ship you a replacement unit within the next business day1 — along with a prepaid waybill to ship back your defective unit.
A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Exchange Service provides a fast and reliable service exchange for eligible products.
HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.
HP provides quick replacement of your failed hardware unit the day after it goes down, if the problem can't be resolved remotely.
Specifications
Support type: Exchange
Duration: 3 years
Response time: Next business day response
Coverage window: Standard workdays - 9 hours
Place of service: Offsite
Service method: Advanced unit exchange
Logistics options: Courier shipment and defective return
Warranty coverage: In warranty
Additional information: Excludes external monitor