HP 3-year NBD Response Advanced Exchange Thin Client Hardware Support Warranty U4847E

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HP 3-year NBD Response Advanced Exchange Thin Client Hardware Support Warranty U4847E

When you can't afford to wait for your device to be exchanged, let HP Hardware Next Business Day Exchange get you back up and running as quickly as possible. You'll get remote technical assistance to help you resolve problems. Then, if needed, we'll ship you a replacement unit within the next business day1 — along with a prepaid waybill to ship back your defective unit.

Cost-effective, reliable solution

A convenient and cost-effective alternative to onsite support, HP Hardware Next Business Day Exchange Service provides a fast and reliable service exchange for eligible products.

Freight costs paid by HP

HP provides packaging materials for shipment of your defective product and pays for shipping costs both ways.

Get a replacement unit the next business day

HP provides quick replacement of your failed hardware unit the day after it goes down, if the problem can't be resolved remotely.

• Remote problem diagnosis and technical telephone support
• Prepaid shipping label, materials, and instructions
• Convenient door-to-door service
• Next Business day exchange

Specifications
Support type: Exchange
Duration: 3 years
Response time: Next business day response
Coverage window: Standard workdays - 9 hours
Place of service: Offsite
Service method: Advanced unit exchange
Logistics options: Courier shipment and defective return
Warranty coverage: In warranty
Additional information: Excludes external monitor