| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |
This volume presents a practical approach towards influencing bottom lines. The purpose is direct and targeted - to deliver the secrets of service excellence, and give readers the key ingredients to make their companies a world-class service provider. call-again fans and how to accentuate the positive.
Softcover. English. Trident Press. 2006. 137 pp. In fair/good condition, signed by author on title page. Book No: 25784
