i12 TWS (True wireless Stereo)
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| Main centres: | 1-3 business days |
| Regional areas: | 3-4 business days |
| Remote areas: | 3-5 business days |
Product details
Please check whether your headphone is in pairing mode or reconnect mode and check whether your mobile phone Bluetooth search function is opened and active;
Check your mobile device's Bluetooth menu and delete/forget the headphones, then reconnect the headphones following the instructions in the user manual.
Why do the earphones disconnect with the mobile phone within 10 meters?
Please check if there is metal or any other material within a relatively close range that may interfere with the Bluetooth connection. Bluetooth is a radio technology that is sensitive to objects positioned between the headphone and the connected device.
There is no audio signal, what can I do?
Check if the headphones are turned on and paired. If necessary, switch on or pair the headphones with the audio source again. Check the connection of your audio source. If the volume is too low, turn up the volume.
Why can't I use the headphones to adjust the volume or select the track on the App of my mobile phone?
App Software settings may vary according to some functions of the App itself not depending on the pods.
What's in the box
1 x Pair of bluetooth earphones
1 x Charging box
1 x Charging cable
1 x User Manual