John Seddon, I Want You to Cheat!
Secondhand
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Product details
Condition
Secondhand
Location
South Africa
Bob Shop ID
614455219
John Seddon, I Want You to Cheat! The Unreasonable Guide to Service and Quality in Organisations
Vanguard Press, 1992. Paperback, 160 pages.
Good condition with shelf wear and old price sticker.