The transaction was handled promptly and efficiently. Nice guy, but not as helpful as he could be. When I asked where I should collect, I received an eMail with two words: the building number and street name.
Excellent customer relations. I knew from the moment I received his confirmation message that it would be a pleasure dealing with his company. His business process is well organised. I received an Invoice via eMail for the item I purchased which had the Post Office tracking number of my delivery on it. I didn't have to contact him once to ask for more information.