as per the pic the tanzanites is 2mm what part of that did you not understand??.018 cwt (combined weight total )did you not understand? Responded 13 Jan 2010
BUYER RECEIVED APPRAISAL VIA EMAIL, BUT DENIES THIS, ALSO BUYER STATES SHE SHOULD HAVE GOT 3, BUYER COULD HAVE JUST ASKED THAT WE SENT 2 MORE ON Responded 01 Jan 2010
To recap on my phone call to you. Chantal to have posted on date 27 June additional stones for error made on her side, when advertising stone sizes, as per our discussion, Gemsearch is carrying the costs of replacement AND postage AND I will be keeping the stone that was originally sent to me, so no cost incurred from my side. Chantal most helpful in sorting out issue.
thank you for your continued support even when human errors occur, much appreciated. This buyer has initiative and integrity AAA+++ Responded 11 Jul 2007
To recap on my phone call to you. Chantal to have posted on date 27 June additional stones for error made on her side, when advertising stone sizes, as per our discussion, Gemsearch is carrying the costs of replacement AND postage AND I will be keeping the stone that was originally sent to me, so no cost incurred from my side. Chantal most helpful in sorting out issue.
thank you for your continued support even when human errors occur, much appreciated. This buyer has initiative and integrity AAA+++ Responded 11 Jul 2007
To recap on my phone call to you. Chantal to have posted on date 27 June additional stones for error made on her side, when advertising stone sizes, as per our discussion, Gemsearch is carrying the costs of replacement AND postage AND I will be keeping the stone that was originally sent to me, so no cost incurred from my side. Chantal most helpful in sorting out issue.
thank you for your continued support even when human errors occur, much appreciated. This buyer has initiative and integrity AAA+++ Responded 11 Jul 2007
To recap on my phone call to you. Chantal to have posted on date 27 June a replacement Black Opal in the place of the incorrect one sent, as per our discussion, Gemsearch is carrying the costs of replacement AND postage AND I will be keeping the stone that was originally sent to me, so no cost incurred from my side. Chantal most helpful in sorting out issue.
thank you for your continued support even when human errors occur, much appreciated. This buyer has initiative and integrity AAA+++ Responded 11 Jul 2007
To recap on my phone call to you. Chantal to have posted on date 27 June a garnet in the place of this gem as per my request, Gemsearch is carrying the costs of replacement AND postage AND I will be keeping the stone that was originally sent to me, so no cost incurred from my side. Chantal most helpful in sorting out issue.
Feroza to recap on my phone call to you. I have posted you date 27 June a garnet in the place of this gem as per your request, Gemsearch is carrying the costs of replacement AND postage AND you are keeping the stone i sent originally sent you, no cost incurred from your side. I WOULD THEREFORE APPRECIATE IT IF YOU COULD CHANGE THIS NEGATIVE RATING. Responded 29 Jun 2007
Received above item, but have query? Item states that the stone size should be 2.10CTS, took to my jeweller and the stone is not 2.10CT, but 1.5CTS
Can you please advise why the huge difference in size?
I use two scales to verify my gem weights, but mistakes can happen. Did you have the other gem weighed as well? If I have made a mistake, I would request that you return the gem to me, I'll pay for registered mail shipping, and I shall replace it. Responded 25 Jun 2007