You should try collecting it at your Po it's been there since the 21st..a tracker was provided You could have used it instead of rating me neutral... Responded 25 Oct 2010
Hi Helena my apologies your shipment wa misplaced in our dispatch area we will forward you a complimentary folding knife tracking number PE688781570ZA Responded 25 Oct 2010
We have a computerized system to handle returns and track progress. That is why we ask that you fill in a returns request on our system. Responded 12 Aug 2010