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Visco-Elastic Memory Foam/Natural Latex inner sprung " POSTURE FIRM " Base and Mattress Set

i have sent numerous emails advising the supllier that the bed is not up to standard a brand new beds that makes a terrible noise, like 2nd hand?

29 Aug 2011 Mattress Direct(Blacklisted)

Agreed to have your unit replaced asap. No questions asked- you have a factory guarantee against defect!! Item replaced -please adjust your rating
Responded 18 Sep 2011