All ratings given to sellers

The Remote control for the unit is faulty. I reported it to the seller. They responded, but not very positively.
14 Oct 2015 Mrfrog18850
Items received in working order. Positive rating.
06 Oct 2015 dm556(Blacklisted)
Delivery took almost a week. System issue - Ordered 2 X @ R71ish. Order went in as 2@ R102. Couldn't cancell order.
02 Jun 2014 AUCTIONS33204
Their one liner non businesslike/service orientated answer to my inquiry left a bad taste in my mouth.
02 Jun 2014 Dzignergal43315
Sorry im a bit confused, what are you so upset about?
Responded 05 Jun 2014
They were found to be very helpful and delivered on time.
28 Mar 2013 Gas & Solar Appliances4826