Bad communication? We sent you 7 emails on this order. We explained the delay at Customs. We state up to 32 working days of there is a Customs delay. Responded 12 Oct 2015
My apologies you feel that way. All our watch cases are brand new, checked and are made from the highest quality materials. Our clients are very happy Responded 30 May 2015
Hi Tyrrell, sorry to hear this, we would be happy to refund or replace. Please let us know what we can do to rectify the situation. Kind regards, Alex Responded 25 May 2015