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All ratings given to sellers

I have bought it on the 30th and i have not received a communication to where the item is. This is the second time this is happening. Plz let me know.
09 Jul 2018 FamGroup(Blacklisted)
I have been told to wait or get a refund. I after they received stock, there was no follow up. I am yet to receive it. Poor service.
09 Oct 2017 FamGroup(Blacklisted)