How do I respond to this? All you have to do is contact me. You have a Satisfaction Guarantee plus the watch has a Citizen warrantee. I can accept that something can go wrong during transit or maybe you dont understand that a Citizen Eco Drive need time to fully load. Once fully loaded (+/- 15 days of wear) it has a reserve of 6 months.Please be reasonable and fair. Responded 06 Feb 2006