All ratings given to sellers

Thank you for your very speedy delivery of the item I ordered🙇‍♂️
27 Nov 2019 Wonderful deals53877
Following your explanation, rating reviewed. I've taken matter up with SAPO. Would be nice if you could assist. Thanks.
29 Mar 2018 eurimport(Blacklisted)
Ordered 1/23. Arrived in South Africa 2/4. Received by and released from Customs 2/28. Still with SAPO. Does that look like our fault in any way?
Responded 29 Mar 2018