Hi. Firstly, I would really rather you bring problems to my attention first, before rating poorly. The bag has never been used, I guarantee that. It is a textured leather look bag, and has creases and folds in the fabric as is expected. All used items are specified as such in the listings. Your missing stone/button probably happened in transit, and for this reason, I urge customers to take insurance in addition to postage. Regards, T Responded 06 Feb 2008