Phone sold on BOB was a "D600 in excellent condition". Phone received is a very, VERY used D500. It may indeed be an honest mistake to confuse chalk and cheese as the seller has done here. I will give him the benefit of the doubt. The otherwise very good communication, fast dispatch and very good packaging has saved a negative rating. Not good Poekels!
I explained to the buyer, ALSO offered to refund him and he can send it back. It was a ladies phone and in daily use untill about two weeks ago.The condition according to me / us is exellent if you see what you can get second hand. The offer still stand to return it. I think the neutral rating is harsh. Responded 14 Dec 2007
Yes, email, SMS's take weekends and public holidays off too. Just for the record... I had to REQUEST the tracking number from you... no communication was ever VOLUNTEERED by yourself. No, I did not expect you to move heaven and earth for 1 RAM shipment, but ALL l I did expect was confirmation & an ETA of delivery. For the record... when next you ship static sensitive items... do not use tissue and newspaper. I am sorry that my expectations were higher than your service delivery...
and this is very professional of you? you paid on 15th yes, 16th December is a public holiday and the weekend, I sent your RAM on monday morning and sent you the tracking umber, futher more, I had requested sms and not phone call, if you dont like sms's thats not my problem,, Responded 21 Dec 2006