I was very thrilled by receiving the product,especially when it came with some recipes to make some nice treats.Also a promise that he will help out if any problems-there was problems,I followed all instructions,sent him mail, to help me out,all he basically told me was "he just tried it,it is working,I must try again."Some help,after sales service sucks,especially since he made a promise.Now i have a product with no use-Thanks alot