Disappointing - As a first time bidorbuy buyer I was obviously weary of quality of what I was buying. This was justified when I showed the ring to jewelers and they confirmed "diamonds" were in fact glass. Also, nobody will resize, and was stated clearly that it could be. Gemzone service in general was good.. 30/08/06-Pleasantly surprised with the seller's willingness to rectify the situation, and even refund half the purchase value. Again, good service.
We acknowledge the complaint - customer contacted.Partial refund agreed upon.Problem amicably resolved. All stock checked and all winners for the previous 2 months contacted to make them aware and to double-check. Supplier kicked. We stuffed up- we agree - but we back our products....thank you king 126 for your understanding and support. Responded 25 Aug 2006