The green tourmaline which I bought has a crack in the bottom of the stone which is very visible to the naked eye, because its an emerald cut stone, this crack is very obvious, definitely cannot use this stone in a setting, this was advertised as a new stone. Very disappointed.
I am sorry to see that you are unhappy with your purchase, are you sure it is a crack and not an inclusion as advertised on the auction? In any event, our gems are covered by an unconditional money back guarantee, as stated in our auctions, so please return it for a full refund, if it is cracked I will refund all postage costs as well.We only deal in new gems , so there is no way the gem could be "second hand" It is also possible the gem got damaged in transit! Responded 09 Jul 2007