Hi karenholl. I am a bit disappointed to receive a neutral rating. The pendant was sent the day after payment reflected in our account and was at your post office 5 days later ready to be collected. On your request it was sent registered mail as you preferred not to have it sent overnight, and the standard delivery time for registered mail outside Durban is up to a week. I am glad to hear that you like the item though, and hope that you will visit us again. Responded 04 Jun 2007