On Feb 9, 2008 7:11 PMHelloThe problem was that the drive was loose inside the casing. It now connects fine. I would like to know how to use the backup button, coz when I press it nothing happens.Eddy we make sure drives work 100% before shipping, but with shipping depending on handling by Postal Serves drives can shift, I'm glad that you managed to install the software for the backup button and now know how to use it. Always at your assistance. Responded 17 Feb 2008