how did i rip you off? the phone had a complete service the day before it was sent to you , it had a brand new face plate and included brand new bluetooth headset.Your tracking number threw Speed Serive was : TC029328101ZA , this item was shipped counter to counter and the refrence number and tracking number was both emailed and sent to you voa email. So would you please correct this statement as you are not telling the truth! Responded 28 May 2007