I had a very positive experience with this seller. He not only delivered the item as required but also went the extra mile on this one. I'm located overseas, and this was a ¿get well¿ gift for my father who had recently been in an accident. The seller made every effort to ensure that the tree was delivered with a personal message and spent time with my dad giving him additional information around caring for the tree, which was much appreciated. Very reliable and friendly service.