I do understand that certain things are out of our control..I have received my order and I have to say that it was definitely worth the wait..Thanks the DVD's are in excellent condition and I look forward to dealing with you in the future.
I'm not sure how I can begin to apologise for our lack of service that you have received from us since your order. I can assure that this is not how we normally conduct our business. I will be sending you an email to explain the unforeseen circumstances that arose and sincerely hope that you will forgive the total lack of service. We will do our utmost to get your order to you as soon as possible and hope that it is before your daughter's birthday. Once again our humblest apologies. Skippy. Responded 05 Sep 2007