Hi Neville, I am sorry you could not contact me, i have not been using that number listed and forgot to change it, however i have no emails from you concerning the breakage. We have two options if you like Full refund or i can have another unit sent to you. Packaging breakages although not common can happen. i do apologise for the fact that you could not contact me by phone. My home number is 044 3431979. Is it possible for you to revise this rating as i am keen to rectify the situation. Responded 11 Apr 2008